MINI of Austin
7113 McNeil Drive, Austin TX 78729 • Phone: (512) 410-2734 • Service: (512) 410-2734
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   4.0
      –   Joan N., Belton, TX May 20, 2013
  •   5.0
      –   Caryn P., Austin, TX May 20, 2013
  •   5.0
      –   Lee V., Georgetown, TX May 19, 2013
  •   5.0
      –   Ronald R., Austin, TX May 19, 2013
  •   5.0
    "Everyone went above & beyond. Low pressure closing - best one ever attended. Salesman very knowledgeable an positive!!!"   –   Suzanne R., Austin, TX May 19, 2013
  •   5.0
      –   Nicole M., Killeen, TX May 19, 2013
  •   5.0
    "Art Bernhardt was great all the way through the sales process. I could have purchased in San Antonio (where I live), but Mini of San Antonio never responded to my email. Art responded right away. Thanks!"   –   Teil H., San Antonio, TX May 18, 2013
  •   5.0
    "Art Bernhardt & the whole team make me feel like family"   –   Desiree C., Austin, TX May 18, 2013
  •   5.0
      –   Michael S., Leander, TX May 18, 2013
  •   4.5
      –   Colette B., Kyle, TX May 15, 2013
  •   4.5
      –   Christopher P., Cedar Park, TX May 14, 2013
  •   5.0
      –   Whitney W., Waco, TX May 14, 2013
  •   5.0
      –   Ashley K., Austin, TX May 14, 2013
  •   5.0
    "Damon made the whole car buying experience so much easier. When I decided it was time to get a new car, I was hesitant to go through the 'hassle' of dealerships. The thought of negotiating back and forth and spending a day at the dealer sounded awful. However, when I contacted Mini, Damon replied immediately and set up a time for a test drive. We worked through a lot of information on the phone before I even arrived, and that is what I was looking for. After the test drive, we set down, went through options and there was no 'hassle'. The entire process was 'quick and painless'. Anytime I needed anything Damon was always there to answer quickly. I have and will recommend Damon and Austin of Mini to my friends."   –   Tiffany L., Austin, TX May 13, 2013
  •   5.0
      –   Suchada D., Austin, TX May 13, 2013
  •   5.0
      –   Howard S., Austin, TX May 13, 2013
  •   5.0
      –   William W., Austin, TX May 12, 2013
  •   5.0
    "Amazing culture of service"   –   Xavier V., Round Rock, TX May 9, 2013
  •   5.0
      –   Jennifer H., Austin, TX May 9, 2013
  •   5.0
      –   Robert W., Austin, TX May 8, 2013
  •   5.0
    "It was actually fun to purchase my vehicle"   –   MINI Owner, Lubbock, TX May 8, 2013
  •   5.0
    "The entire experience was very pleasant."   –   MINI Owner, Lubbock, TX May 8, 2013
  •   5.0
      –   Janine M., Austin, TX May 8, 2013
  •   5.0
    "Best new car buying experience I have ever had - and that includes Porsche, Mercedes and BMW. Marco Routledge was outstanding in every way. Great knowledge of the product, good advice on purchase options and excellent communication throughout the ordering and shipping process. Could not be happier with the buying experience or the vehicle. We will be back next year for my wife's Countryman."   –   Mark N., Austin, TX May 8, 2013
  •   4.5
      –   Thomas M., Georgetown, TX May 7, 2013
  •   5.0
      –   Pamela F., Austin, TX May 6, 2013
  •   5.0
      –   Miriam U., AUSTIN, TX May 6, 2013
  •   5.0
      –   Camille C., Austin, TX May 5, 2013
  •   5.0
      –   MINI Owner, Temple, TX May 5, 2013
  •   5.0
      –   Greg B., Austin, TX May 5, 2013
  •   5.0
    "I always liked minis, going through the purchase experience made me assure I made a great decision. The mini team of Austin was wonderful making me feel comfortable and sure all my concerns were answered."   –   Monica D., Austin, TX May 4, 2013
  •   5.0
    "Love Mini's. This is my 3rd one. I like the agency atmosphere - good one for Austin. Second Mini from Mini of Austin and very happy overall with the entire experience."   –   Jose S., Cedar Park, TX May 2, 2013
  •   5.0
      –   Julia J., Austin, TX Apr 30, 2013
  •   5.0
      –   Tracy R., Austin, TX Apr 30, 2013
  •   5.0
      –   Alicia P., Harker Heights, TX Apr 27, 2013
  •   5.0
    "Great service from Stephen and Brad. They are top notch customer service providers!"   –   Jeannie W., Austin, TX Apr 27, 2013
  •   5.0
      –   Elissa H., Austin, TX Apr 27, 2013
  •   4.5
    "My only complaint: Lack of a lease program for Paceman at vehicle delivery."   –   Gary L., Austin, TX Apr 26, 2013
  •   3.5
    "Ordering my after market needed more attention"   –   MINI Owner, Austin, TX Apr 25, 2013
  •   5.0
      –   Sally N., Mountain City, TX Apr 24, 2013
  •   5.0
      –   Larry P., Austin, TX Apr 24, 2013
  •   5.0
      –   Kevin K., Austin, TX Apr 24, 2013
  •   5.0
    "great service! great team and atmosphere, staff is very helpul in answering or helping you with any questions! great job team! feel completely part of the Mini family! Special thanks to Art Bernhardt, for finding the best options , Awesome experience!"   –   Juan A., Dripping Springs, TX Apr 24, 2013
  •   5.0
      –   Keri B., Austin, TX Apr 23, 2013
  •   5.0
      –   Molly S., Pflugerville, TX Apr 22, 2013
  •   4.0
    "The reason I did not give five stars is that the dealership's Internet connection was down so the finance manager kept having to go next door to the BMW dealer to complete my paperwork. This took another 30-45 minutes of extra waiting."   –   Christopher L., Cedar Park, TX Apr 21, 2013
  •   5.0
    "Had to have it towed 3wks.after buying it due to an engine light. Drove to Colorado but then the engine light came on. Haven't heard what's wrong as of yet."   –   Christine H., Temple, TX Apr 20, 2013
  •   5.0
    "Great experience overall"   –   Gale Y., Cedar Park, TX Apr 20, 2013
  •   5.0
      –   Miho O., Pflugerville, TX Apr 17, 2013
  •   5.0
      –   Kristopher S., Austin, TX Apr 15, 2013
  •   5.0
      –   Martin C., Austin, TX Apr 14, 2013
  •   5.0
      –   Genevieve M., Austin, TX Apr 13, 2013
  •   5.0
    "very straight forward, easy to understand and efficient process."   –   Kevin C., Austin, TX Apr 13, 2013
  •   5.0
      –   Russell R., Austin, TX Apr 12, 2013
  •   5.0
    "Marco was great"   –   Julie H., ROUND ROCK, TX Apr 11, 2013
  •   5.0
    "Marco is a true enthusiast and deeply knowledgeable about his product line."   –   Steven P., Austin, TX Apr 11, 2013
  •   5.0
      –   Roland B., Austin, TX Apr 11, 2013
  •   4.5
      –   Matthew B., Austin, TX Apr 9, 2013
  •   4.5
      –   Jennifer J., Austin, TX Apr 9, 2013
  •   5.0
      –   Melissa S., Waco, TX Apr 9, 2013
  •   5.0
    "Damon went above and beyond to help me with my Mini purchase. Most of the interaction was over the phone because I live in Tucson, AZ"   –   Stacey W., Tucson, AZ Apr 8, 2013
  •   5.0
      –   April F., Bastrop, TX Apr 8, 2013
  •   5.0
      –   April F., Bastrop, TX Apr 8, 2013
  •   5.0
    "Every time we visited the dealership, Robert Tyler was nothing but warm and hospitable. I never felt like he was pushing me to make any kind of rushed decision. He was great at giving me options that I didn't even know about. Also, he was great at taking feedback from my picky boyfriend, who is also a Mini owner. He's had the Sidewalk convertible, and now he has the Countryman."   –   Lyndzee B., Austin, TX Apr 7, 2013
  •   5.0
      –   Roger C., Austin, TX Apr 1, 2013
  •   5.0
      –   Sandra P., Austin, TX Apr 1, 2013
  •   5.0
    "Provided me with a loaner for a few days until my car was delivered, very much appreciated."   –   Mariane C., Austin, TX Mar 31, 2013
  •   0.5
      –   Howard V., BURNET, TX Mar 31, 2013
  •   5.0
      –   Carolyn M., Austin, TX Mar 31, 2013
  •   5.0
      –   Gary B., Adkins, TX Mar 28, 2013
  •   5.0
      –   Poorna S., Round Rock, TX Mar 24, 2013
  •   5.0
      –   James H., Georgetown, TX Mar 23, 2013
  •   5.0
      –   Jeremy M., Austin, TX Mar 23, 2013
  •   4.5
      –   Vodga H., Austin, TX Mar 23, 2013
  •   5.0
    "In the last 3 years I have purchased 4 cars for my four children at different dealerships as each wanted. without question Mini of Austin was the smoothest, best organized, open, BEST DEAL AND FINANCING, and just an overall smooth experience with a helpful, open salesman. Best, no question!"   –   Stephen C., Dripping Springs, TX Mar 21, 2013
  •   5.0
      –   Brenna H., Austin, TX Mar 18, 2013
  •   5.0
      –   Jennifer M., Austin, TX Mar 16, 2013
  •   5.0
      –   Nathan S., La Grange, TX Mar 14, 2013
  •   5.0
      –   Gunnar S., Austin, TX Mar 14, 2013
  •   5.0
    "Sales Team was excellent to work with and very knowledgable about the product."   –   Edward M., Austin, TX Mar 11, 2013
  •   4.5
      –   Amy W., Austin, TX Mar 11, 2013
  •   5.0
    "I love no-pressure purchasing scenarios."   –   Russell D., Austin, TX Mar 11, 2013
  •   5.0
      –   Tommy W., Buda, TX Mar 10, 2013
  •   5.0
      –   Rachel A., Georgetown, TX Mar 10, 2013
  •   5.0
    "Marco is exceptional, so is the Product Genius"   –   Barbara D., Elgin, TX Mar 9, 2013
  •   4.0
    "only negative aspect of the entire process was the appraisal of our car. we did not get what we thought the car was worth for a trade-in, so we went to Carmax and got $4,000 more--ABOVE best BlueBook price! :)"   –   MINI Owner, Austin, TX Mar 9, 2013
  •   5.0
      –   Vanderbilt O., Georgetown, TX Mar 5, 2013
  •   5.0
      –   Maura G., Cedar Park, TX Mar 5, 2013
  •   5.0
      –   Damien S., Austin, TX Mar 5, 2013
  •   5.0
    "we were kept up to date on the production of my mini and when we picked it up the car was waiting for us. The financial part was easy and fast. we were given a complete run down for the car from front to back and inside. so easy"   –   Gregorio C., Austin, TX Mar 4, 2013
  •   5.0
      –   Tonia P., Cedar Park, TX Mar 4, 2013
  •   4.5
      –   Martha H., Austin, TX Mar 4, 2013
  •   4.5
      –   Adrian B., Austin, TX Mar 3, 2013
  •   5.0
      –   Ashley S., Austin, TX Mar 3, 2013
  •   5.0
      –   Melissa V., Austin, TX Feb 28, 2013
Service Rating 4.7
  •   5.0
    "Mark is the best Service Advisor in the entire universe!"   –   Angel C., Austin, TX May 20, 2013
  •   4.5
      –   Laura F., Austin, TX May 20, 2013
  •   5.0
      –   George W., Austin, TX May 20, 2013
  •   4.5
      –   Michael M., Round Rock, TX May 20, 2013
  •   5.0
      –   Natalie A., Austin, TX May 20, 2013
  •   5.0
      –   Jennifer Y., Austin, TX May 20, 2013
  •   5.0
      –   Michael S., Round Rock, TX May 20, 2013
  •   5.0
      –   Loren S., Liberty Hill, TX May 19, 2013
  •   5.0
      –   Robert N., The Hills, TX May 19, 2013
  •   5.0
    "I was a walk in and Mini of Austin easily worked my service into ther schedule. I was back on the road in less than 2 hours to continue traveling. Also, another customer in the waiting area spoke very highly of the employees at Mini of Austin."   –   Chelsea R., Imperial Beach, ca May 19, 2013
  •   5.0
      –   Nancy L., Austin, TX May 18, 2013
  •   5.0
      –   Susan M., Austin, TX May 18, 2013
  •   5.0
      –   Christine H., Austin, TX May 18, 2013
  •   4.5
      –   Gary B., Kyle, TX May 17, 2013
  •   5.0
      –   Emily M., Dripping Springs, TX May 17, 2013
  •   5.0
    "The service was fast, friendly, and professional."   –   Darren H., Austin, TX May 17, 2013
  •   3.5
    "For simple service, given a 90 minute wait quote. Car was available approximately 2 hours later, with no feedback for delay while waiting. When car was under warranty, made two visits to have window movement issue resolved. Again the problem persists. When I mentioned this, staff gave flimsy troubleshooting I could do. Does not work. I did like that car was returned washed."   –   John S., Austin, TX May 17, 2013
  •   4.5
      –   Elisa R., del Valle, TX May 17, 2013
  •   4.5
      –   Wendy K., Austin, TX May 17, 2013
  •   5.0
      –   Silvia R., Austin, TX May 17, 2013
  •   4.5
    "The only issue I had was the length of time it took for me to bring my car it - I had to wait 3-4 days before I could get a loaner. Moaner. :("   –   Patrick K., Austin, TX May 16, 2013
  •   5.0
    "Extremely comfortable environment, with exceptional and knowledgeable staff."   –   Torri L., Austin, TX May 16, 2013
  •   5.0
      –   Jennifer J., Rogers, TX May 16, 2013
  •   5.0
    "Friendly and professional, as always. The waiting area was comfortable and the free coffee was delicious."   –   Elise N., Livingston, TX May 16, 2013
  •   2.5
    "When I called to schedule my Saturday appointment, I was told it would take one hour. So I scheduled it for 11:30am. I arrived a little before my appointment time (about 11:15) and was told that, with the car wash, it would be closer to an hour and a half. After two hours of waiting, I finally went back there and was told it was in line to be washed. I was tired of waiting and just had them give it to me. For only needing an oil change, I can't understand why this took 2 hours (longer had I waited for the car wash)."   –   Laura V., Austin, TX May 16, 2013
  •   5.0
      –   Robert H., Austin, TX May 14, 2013
  •   5.0
    "Dustin is always so helpful"   –   Laura B., Round Rock, TX May 14, 2013
  •   4.0
      –   Cynthia V., Round Rock, TX May 14, 2013
  •   5.0
      –   Pamela K., Georgetown, TX May 14, 2013
  •   4.0
      –   Karen N., Austin, TX May 14, 2013
  •   5.0
    "The staff are always super!"   –   Barbara E., Georgetown, TX May 13, 2013
  •   5.0
      –   MINI Owner, Austin, TX May 13, 2013
  •   5.0
      –   Kimberly M., Cedar Park, TX May 13, 2013
  •   5.0
      –   Lynne J., Austin, TX May 13, 2013
  •   5.0
      –   Paul C., Austin, TX May 13, 2013
  •   5.0
      –   Dave S., Mc Dade, TX May 13, 2013
  •   4.5
      –   April S., Austin, TX May 12, 2013
  •   5.0
      –   Christopher M., Austin, TX May 12, 2013
  •   5.0
      –   Preston R., Leander, TX May 12, 2013
  •   5.0
      –   Marc A., Austin, TX May 12, 2013
  •   5.0
      –   Sonja F., Austin, TX May 12, 2013
  •   3.5
    "Mini service told me to go to dealer about tire pressure light. No tire was avail so I had to go home and drive back later, repair took about 45 min longer than estimated, waiting room us very comfortable"   –   Lesa S., Austin, TX May 12, 2013
  •   2.5
      –   MINI Owner, Caldwell, TX May 11, 2013
  •   5.0
    "Fixed my visor mirror covers without being asked"   –   William B., Austin, TX May 11, 2013
  •   4.5
    "I am a little disappointed my service reminder milage wasn't reset like I asked. It still shows service due at 2400 miles. Oh well, I'm not going to drive another 150 miles just to have someone who should have done it when I asked and, was told it was. Wish I knew how to do it and I'd do it myself."   –   Lane R., Harker Heights, TX May 11, 2013
  •   5.0
      –   Valorie C., AUSTIN, TX May 11, 2013
  •   4.5
      –   Elizabeth J., Pflugerville, TX May 10, 2013
  •   5.0
      –   John K., Austin, TX May 10, 2013
  •   4.0
      –   Diana S., Georgetown, TX May 9, 2013
  •   4.0
      –   Laurie A., Austin, TX May 9, 2013
  •   5.0
      –   Christopher D., Leander, TX May 9, 2013
  •   3.0
    "I did not receive a complimentary car wash. In addition I know the service area closes at 6pm. I left my office at 5pm to make sure I got there in plenty of time but I hit some bad traffic and did not make it into the shop until 5:45pm. I felt like the guys were pushing me out the door and did not care. My car was pulled up front and as soon as I noticed it was not washed I went to say something and the guy was gone! I know it was late and they wanted to go home I just would have appreciated the respect."   –   Jessica L., Cedar Park, TX May 9, 2013
  •   4.5
      –   Michel P., Austin, TX May 8, 2013
  •   5.0
      –   Lyndzee B., Austin, TX May 8, 2013
  •   5.0
      –   Brenda L., Hutto, TX May 7, 2013
  •   4.0
    "Great service, my only complaint is that I was told it would take an hour and went to check after 1 hr. 35 minutes, would have liked to be informed when things take longer than expected."   –   MINI Owner, Austin, TX May 7, 2013
  •   5.0
      –   Troy H., Austin, TX May 6, 2013
  •   5.0
      –   Marc K., Austin, TX May 6, 2013
  •   5.0
    "you guys should have called me about the recalls."   –   Fredy A., Belton, TX May 6, 2013
  •   5.0
      –   Jackie W., Dripping Springs, TX May 6, 2013
  •   5.0
      –   Jeremy G., Austin, TX May 6, 2013
  •   5.0
      –   Ryan J., Round Rock, TX May 6, 2013
  •   5.0
      –   Barbara W., Austin, TX May 6, 2013
  •   5.0
      –   Darius V., Austin, TX May 5, 2013
  •   5.0
      –   Melanie W., Round Rock, TX May 5, 2013
  •   5.0
      –   Ann G., Austin, TX May 5, 2013
  •   5.0
      –   Ann M., San Angelo, TX May 5, 2013
  •   5.0
      –   Cave J., Horseshoe Bay, TX May 5, 2013
  •   5.0
      –   Jennifer K., Pflugerville, TX May 4, 2013
  •   5.0
      –   Vance W., Round Rock, TX May 4, 2013
  •   2.5
    "We drove from Waco to Austin for a promised part that was not there. The second time we arrived at the service station the following Friday we had to wait over 6+ hours for the car to be completed. This was given a 2 hour time frame previously."   –   Krista R., Woodway, TX May 3, 2013
  •   5.0
      –   Giselle H., Austin, TX May 3, 2013
  •   5.0
      –   David S., Austin, TX May 3, 2013
  •   4.5
      –   William J., Hutto, TX May 3, 2013
  •   5.0
    "Fast, friendly, easy. Loved it."   –   George B., Austin, TX May 3, 2013
  •   5.0
      –   Chris W., Austin, TX May 2, 2013
  •   5.0
      –   Constancio H., Cedar Park, TX May 2, 2013
  •   4.5
      –   Holly W., Austin, TX May 2, 2013
  •   5.0
    "Mike Benacci always has a positive and humorous attitude. He is a great asset to the Mini of Austin team."   –   Geoffrey E., Austin, TX May 2, 2013
  •   5.0
      –   Jim S., Kerrville, TX May 1, 2013
  •   5.0
      –   Donna H., New Braunfels, TX Apr 30, 2013
  •   5.0
      –   Griffin T., Taylor, TX Apr 30, 2013
  •   4.5
    "Very good job"   –   Duff S., Austin, TX Apr 30, 2013
  •   5.0
      –   Pamela E., La Vernia, TX Apr 29, 2013
  •   4.0
    "Always generally happy with service. Price was a bit high for replacing back breaks."   –   Martin V., Austin, TX Apr 29, 2013
  •   5.0
    "Mike is without a doubt, the best service manager I have ever dealt with....ever! He always greets me by name when i enter, listens to what I need, and explains everything about my car and its service."   –   David W., Austin, TX Apr 27, 2013
  •   5.0
    "Mike was great as always! Floyd is a great tech, goes out of his way for his customers, is very cheerful!"   –   Aaron B., Leander, TX Apr 27, 2013
  •   3.0
    "The previous owner had brought the car in for an inspection prior to sell, he was told it was not needed as it was recently done when they changed a pump. I called to get wheels aligned and could not get it done till the next day. I drove in and they were able to do it without any arm twisting. The service manager looked up status on car a said oil had not been changed for over 20000 miles, because of that I asked for it to be done also. Later service manager came over and told me he made a mistake and it had been done less then 7000 miles... The other thing is the right High bean does not work as the motor does not work so it does not do what the left side does, if this had been caught the previous owner would pay for the replacement as I drove the car from the old owner to the dealership to get things done. I was pleased to be able to drive in and get the alignment done but would have been nice to know the high bean needed a motor or something and the oil change did not have to be done then, so overall experience can not be rated on the plus side."   –   Woor P., Colorado Springs, CO Apr 27, 2013
  •   5.0
      –   Gary L., Austin, TX Apr 26, 2013
  •   4.5
      –   Minessa M., Brownwood, TX Apr 26, 2013
  •   5.0
      –   Greg B., Austin, TX Apr 26, 2013
  •   5.0
      –   Ken S., Austin, TX Apr 25, 2013
  •   5.0
    "Mike is the Best!!"   –   Bill B., Georgetown, TX Apr 25, 2013
  •   4.5
    "MIKE IS GREAT ADVISOR A++++++++++++++"   –   Sonny A., Midland, TX Apr 24, 2013
  •   4.5
      –   Todd J., Austin, TX Apr 24, 2013
  •   5.0
      –   Lynda H., Austin, TX Apr 24, 2013
  •   5.0
      –   Yvette G., Austin, TX Apr 23, 2013
  •   5.0
    "Mike is fantastic. This is my first mini purchase and I was amazed at the service, how fun this crew is to talk with and how energized the team was to provide great service. The service area looked like a showroom floor! Nice, clean, welcoming,loved it!"   –   Amanda B., Austin, TX Apr 23, 2013
  •   5.0
      –   Kevin C., Austin, TX Apr 22, 2013
  •   5.0
    "My visit was fast, easy, and the service team was very helpful."   –   Luis B., Austin, TX Apr 22, 2013
  •   5.0
      –   Mike M., Austin, TX Apr 21, 2013
  •   5.0
      –   Steven R., Georgetown, TX Apr 21, 2013
  •   5.0
    "simply aweswome"   –   Donna N., Yoakum, TX Apr 21, 2013
  •   5.0
      –   Cory L., Austin, TX Apr 21, 2013
  •   5.0
    "Michael Benacci may be the best thing going for Mini of Austin. He always delivers exceptional five-star service."   –   Judy S., AUSTIN, TX Apr 21, 2013
  •   5.0
      –   Ericka L., Manchaca, TX Apr 20, 2013
  •   5.0
      –   Diane T., Austin, TX Apr 20, 2013
  •   5.0
      –   Michelle D., Austin, TX Apr 18, 2013
  •   5.0
      –   Valerie M., Austin, TX Apr 18, 2013
  •   5.0
      –   MINI Owner, Austin, TX Apr 18, 2013
  •   5.0
      –   Monique L., Austin, TX Apr 18, 2013
  •   5.0
      –   Fernie J., Cedar Park, TX Apr 17, 2013
  •   5.0
      –   Harry L., Buda, TX Apr 17, 2013
  •   4.0
    "GGREAT STAFF.....MIKE WAS HELPFUL AND ATTENTIVE......MY MINI EXPERIENCE WAS All I expected....thanks to your professional staff. Michele"   –   Sandolph B., West Point, NY Apr 17, 2013
  •   4.5
    "Loaner car was absolutely needed since there were module or testing problems with the electronics. Another oil leak but no recall on this one?"   –   Dan L., Austin, TX Apr 17, 2013
  •   5.0
      –   Charles R., Austin, TX Apr 17, 2013
  •   5.0
      –   Sandra P., Austin, TX Apr 17, 2013
  •   5.0
    "My MINI was repaired, detailed, and delivered back to me even sooner than I had expected. Great customer service by my service advisor Dustin, and the service manager, Charles Bellinger. I would have given a higher rating if it had been offered. Very satisfied! Thank you MINI of Austin!"   –   Natalie S., Round Rock, TX Apr 15, 2013
  •   5.0
      –   Robert B., Round Top, TX Apr 15, 2013
  •   5.0
      –   Amey P., Austin, TX Apr 14, 2013
  •   4.5
      –   Heidi C., Austin, TX Apr 14, 2013
  •   4.5
      –   John W., Pflugerville, TX Apr 14, 2013
  •   5.0
    "I love your service department. It doesn't matter when you come in the staff always treat you like family."   –   Rojelio G., Salado, TX Apr 13, 2013
  •   5.0
      –   Clea R., Austin, TX Apr 13, 2013
  •   5.0
      –   Frank J., Austin, TX Apr 13, 2013
  •   4.0
      –   MINI Owner, Austin, TX Apr 13, 2013
  •   5.0
      –   James P., Leander, TX Apr 13, 2013
  •   4.0
      –   Christopher C., Austin, TX Apr 12, 2013
  •   5.0
      –   Rhonda S., Round Rock, TX Apr 12, 2013
  •   3.0
    "Not as happy with this last visit as I was when I brought it in for a customer paid visit at 2399 miles. I realize this was a warranty service but it leaves me questioning what was done."   –   MINI Owner, Round Rock, TX Apr 11, 2013
  •   5.0
      –   Kathleen S., Round Rock, TX Apr 11, 2013
  •   5.0
      –   Todd T., Cedar Park, TX Apr 11, 2013
  •   5.0
      –   Eric B., Pflugerville, TX Apr 11, 2013
  •   5.0
      –   Kevin H., Ellinger, TX Apr 10, 2013
  •   5.0
    "Always get great service here! Awaiting time to get my brakes done before my warranty runs out..."   –   Christien R., Pflugerville, TX Apr 9, 2013
  •   3.0
      –   Crystal C., Austin, TX Apr 9, 2013
  •   3.0
    "My main issue with my experience with the Mini service department was regarding my scheduled appointment. I scheduled an appointment to drop my vehicle at 9:40 am. By 4pm I had not heard anything from the service department so I contacted them. I was told it had been a busy day and I had 21(?) vehicles in front of mine and mine was next up to be serviced. Therefore, I had to make arrangements for a ride home from work and back to the next day. I assumed since my appointment was at 9:40 am I would have my vehicle back that day or at least receive a courtesy call that I needed to make prior arrangements since my vehicle had not been addressed yet."   –   Melonie K., Spicewood, TX Apr 9, 2013
  •   5.0
      –   Julianne B., Pflugerville, TX Apr 8, 2013
  •   5.0
    "another great experience getting my MINI serviced."   –   Milward C., Austin, TX Apr 8, 2013
  •   4.0
      –   Jason V., Austin, TX Apr 8, 2013
  •   4.5
      –   Lori S., Austin, TX Apr 8, 2013
  •   5.0
      –   Stephanie F., Cedar Park, TX Apr 8, 2013
  •   5.0
      –   Heidi E., Austin, TX Apr 7, 2013
  •   5.0
    "Excellent"   –   Edoardo A., Austin, TX Apr 7, 2013
  •   5.0
      –   Pamela C., Kyle, TX Apr 6, 2013
  •   5.0
      –   Alan C., Kyle, TX Apr 5, 2013
  •   4.5
      –   Dimitri K., AUSTIN, TX Apr 5, 2013
  •   4.0
      –   Melissa Q., Austin, TX Apr 5, 2013
  •   5.0
      –   Jon H., Wimberley, TX Apr 5, 2013
  •   5.0
      –   Mariel M., Copperas Cove, TX Apr 4, 2013
  •   5.0
      –   Carole R., San Antonio, TX Apr 4, 2013
  •   4.0
    "I brought the car in once and was told they needed to order the parts. So then I brought it back the following week to get the work done. No big deal, but would have been nice to make one trip."   –   Adam M., Lakeway, TX Apr 4, 2013
  •   4.0
      –   Marco B., Spicewood, TX Apr 4, 2013
  •   4.5
      –   Edward R., Liberty Hill, TX Apr 3, 2013
  •   5.0
      –   Roger M., Austin, TX Apr 3, 2013
  •   5.0
      –   Wendy T., Austin, TX Apr 2, 2013
  •   4.5
      –   Elizabeth D., Spicewood, TX Apr 2, 2013
  •   5.0
      –   Christian B., Round Rock, TX Apr 2, 2013
  •   4.0
      –   Alexander Y., Austin, TX Apr 1, 2013
  •   4.0
      –   Maryellen F., Austin, TX Apr 1, 2013
  •   4.0
    "I had to call MINI after 4:00PM to see if my car was ready. This was after dropping it off at 9AM. The service agent stated that he would call me cell phone when it was ready, but he called my home phone instead. My wife and I both work, so naturally I didn't get the call."   –   MINI Owner, Kyle, TX Apr 1, 2013
  •   5.0
      –   Ryan H., Round Rock, TX Mar 31, 2013
  •   3.5
      –   MINI Owner, Round Rock, TX Mar 31, 2013
  •   3.0
      –   Michael H., Austin, TX Mar 31, 2013
  •   5.0
      –   Kathleen O., Georgetown, TX Mar 30, 2013
  •   5.0
    "Always satisfied with my experience at Mini."   –   Philip H., Austin, TX Mar 30, 2013
  •   5.0
      –   Kristina K., Austin, TX Mar 30, 2013
  •   5.0
      –   Teresa S., Creedmoor, TX Mar 30, 2013
  •   4.5
      –   Annabell R., Killeen, TX Mar 29, 2013
  •   5.0
      –   Daniel G., Killeen, TX Mar 28, 2013
  •   5.0
      –   Mary E., Austin, TX Mar 28, 2013
  •   5.0
      –   Shea S., Austin, TX Mar 28, 2013
  •   4.5
      –   Lara J., Austin, TX Mar 28, 2013
  •   5.0
      –   Corina P., Cedar Park, TX Mar 27, 2013
  •   4.0
      –   Michael O., Waco, TX Mar 26, 2013
  •   5.0
      –   Steve M., Austin, TX Mar 26, 2013
  •   5.0
      –   Suzanne E., Austin, TX Mar 26, 2013
  •   4.5
      –   Michael M., Austin, TX Mar 26, 2013
  •   4.5
      –   Lisa O., Austin, TX Mar 25, 2013
  •   5.0
      –   Joe F., Austin, TX Mar 25, 2013
  •   5.0
      –   Mandy N., Austin, TX Mar 25, 2013
  •   5.0
      –   Jessica J., Austin, TX Mar 25, 2013
  •   4.0
      –   Samantha H., Austin, TX Mar 25, 2013
  •   4.0
      –   David R., Austin, TX Mar 24, 2013
  •   5.0
      –   Andrea T., Austin, TX Mar 23, 2013
  •   5.0
      –   Jason A., Belton, TX Mar 23, 2013
  •   4.0
    "Work was done on schedule as promised when I arrived to pick up at 5:00. Was told that car had just gone to car wash. Lie. Car wasn't out of wash till 6:15."   –   Fred G., Georgetown, TX Mar 23, 2013
  •   4.5
      –   Monica L., Round Rock, TX Mar 23, 2013
  •   4.5
      –   Glenn W., Round Rock, TX Mar 22, 2013
  •   5.0
    "A letter-perfect service experience!"   –   Justin S., Austin, TX Mar 22, 2013
  •   5.0
    "Just one final complaint about how disappointed I am with the satellite radio tuner in the car. Not the dealer's fault. 5 Star Service experience, 0.5 Star to BMW/MINI for selling such a poor product (satellite tuner)."   –   Paul S., Kyle, TX Mar 21, 2013
  •   5.0
      –   Jason E., Austin, TX Mar 21, 2013
  •   5.0
      –   MINI Owner, Houston, TX Mar 20, 2013
  •   5.0
      –   chelsea p., buda, tx Mar 19, 2013
  •   5.0
      –   Gail C., Thornton, TX Mar 19, 2013
  •   4.0
      –   Grant G., Austin, TX Mar 19, 2013
  •   5.0
      –   Robert N., The Hills, TX Mar 18, 2013
  •   5.0
      –   Sara D., Pflugerville, TX Mar 18, 2013
  •   5.0
    "They did an exceptional job. From the friendly customer service to showing me exactly what they were doing with my car, I really appreciated the fine work they did on my recent visit."   –   Derrick O., Austin, TX Mar 18, 2013
  •   5.0
    "Love waiting area"   –   Martha C., Pflugerville, TX Mar 17, 2013
  •   5.0
      –   Carlos E., Austin, TX Mar 16, 2013
  •   5.0
    "Mike was fantastic! In spite a problem with their internet, he got me in and out in a timely manner."   –   Judith S., Houston, TX Mar 15, 2013
  •   5.0
      –   Poorna S., Round Rock, TX Mar 15, 2013
  •   5.0
      –   Blanca A., Austin, TX Mar 15, 2013
  •   5.0
    "Technician gave me a complete explanation of the items that would be addressed and all were handled the same day."   –   Leo A., Cedar Park, TX Mar 15, 2013
  •   5.0
    "Michael is always working to make sure my experience is a good one."   –   MINI Owner, Round Rock, TX Mar 15, 2013
  •   5.0
      –   Constance P., Austin, TX Mar 15, 2013
  •   4.0
    "The guys in the service department were very cool. The price of a new key was extraordinary in my opinion. Besides that, I was truly impressed. Telling me that I would have to bring the car in for "four hours" to have my car computer reprogrammed because of an issue with the service light and the brakes is strange. That is a lifetime in today's world. But they did offer me a loaner."   –   Robert C., Austin, TX Mar 14, 2013
  •   4.5
    "The service time took a little longer than I had planned, but they made sure that everything was correct and I appreciated them being very thorough."   –   Stephanie Z., Cedar Park, TX Mar 12, 2013
  •   0.5
    "Had to return 4 days after my last (very expensive!) repair because an engine light started to show again"   –   Anne G., Austin, TX Mar 11, 2013
  •   5.0
    "LOVED MY CUSTOMER SERVICE MANAGER/REP"   –   Cheryl C., Killeen, TX Mar 10, 2013
  •   5.0
      –   Ulrike H., Round Rock, TX Mar 10, 2013
  •   5.0
      –   James B., Carthage, TX Mar 10, 2013
  •   5.0
    "Professional and most importantly TRUSTWORTHY!!"   –   Martha P., Elgin, TX Mar 10, 2013
  •   4.5
    "I thought that the repair was a little expensive."   –   Debra D., Lake Charles, LA Mar 9, 2013
  •   5.0
      –   Thomas S., Austin, TX Mar 9, 2013
  •   5.0
      –   Sumner P., Austin, TX Mar 8, 2013
  •   5.0
      –   William F., Austin, TX Mar 8, 2013
  •   4.0
      –   Gillian J., Round Rock, TX Mar 8, 2013
  •   5.0
    "Problem was diagnosed accurately and repaired."   –   Thomas G., Georgetown, TX Mar 8, 2013
  •   5.0
      –   Paul H., Round Rock, TX Mar 7, 2013
  •   5.0
      –   Derek M., Temple, TX Mar 7, 2013
  •   5.0
      –   Sylvia U., Austin, TX Mar 7, 2013
  •   5.0
      –   Lauren R., Westfield, NJ Mar 6, 2013
  •   5.0
      –   Lesley B., Round Rock, TX Mar 6, 2013
  •   4.5
      –   Catherine W., Austin, TX Mar 6, 2013
  •   4.0
      –   Jay H., Leander, TX Mar 5, 2013
  •   4.5
      –   Robert B., Cedar Park, TX Mar 5, 2013
  •   4.5
      –   Alexander M., Austin, TX Mar 4, 2013
  •   5.0
    "Mike my service manager "rocks"!"   –   Mike A., Bee Cave, TX Mar 4, 2013
  •   5.0
      –   Daniel T., Austin, TX Mar 4, 2013
  •   4.5
      –   Clay S., Austin, TX Mar 4, 2013
  •   5.0
      –   Homer C., Round Rock, TX Mar 3, 2013
  •   5.0
      –   Stephen D., Austin, TX Mar 3, 2013
  •   5.0
      –   Kenneth R., Austin, TX Mar 3, 2013
  •   5.0
      –   Michael D., San Angelo, TX Mar 2, 2013
  •   5.0
      –   Mike Z., Round Rock, TX Mar 2, 2013
  •   5.0
    "I was satisfied with the oil change, seat belt replacement, and car wash ."   –   Elizabeth R., Austin, TX Mar 1, 2013
  •   5.0
      –   Angel C., Austin, TX Mar 1, 2013
  •   5.0
    "GREAT JOB GUYS!!!!!"   –   Andres G., Austin, TX Mar 1, 2013
  •   5.0
    "Thank you! Mark was very helpful and I appreciate that he provided options based on priorities of maintnance and also budget. Side note: one of the decal stripes on the roof is torn now; perhaps during the wash?"   –   Stefini S., Austin, TX Feb 28, 2013
  •   5.0
      –   Lisa S., Austin, TX Feb 28, 2013
  •   5.0
      –   Alan F., Spicewood, TX Feb 28, 2013
  •   5.0
      –   Monica P., Martindale, TX Feb 28, 2013
  •   4.5
      –   Frederic B., Pflugerville, TX Feb 28, 2013
  •   5.0
      –   Craig S., Pflugerville, TX Feb 28, 2013
  •   5.0
      –   Drew H., Austin, TX Feb 28, 2013
  •   5.0
      –   Rick S., Yoakum, TX Feb 28, 2013
  •   5.0
    "Super friendly customer service from the service department...and my car got a car wash and vacuum!"   –   Renae H., Manor, TX Feb 28, 2013
  •   3.0
    "When I went in for my 30k service I had a rear license plate light bulb out that I told the service adviser needed to be changed but it wasn't. I had to come back the next day to have it replaced. He did apologize and said he checked with the tech who said he had forgotten to do it and apologized as well. Six days after my service I had a flat tire. The roadside service person was great. The first thing he asked while taking the spare out was when was my last scheduled service. I said last week to which he said that's good because one of the things they should have checked was the air pressure in the spare. Fortunately my husband came with his air compressor because when he checked the air pressure in the spare it had only 22 lbs but should have had 60lbs. If not for him being able to fill up the spare I would have traded one flat for another. The roadside service man showed us the set up on the spare which makes it easy to check the pressure. I am just thankful that the flat happened in town and not when I was traveling. Going back to the first scheduled service at 15k the window washer fluid was not filled. Checking fluids, checking air pressure in tires and making sure customer concerns are listened to and addressed should be a given. When these 'minor' issues are not being handled it makes me wonder if all of the required service items are actually being completed. I would also appreciate a detailed list of all items done at each service."   –   Julie S., Georgetown, TX Feb 26, 2013
  •   4.5
      –   Calvin D., Cedar Park, TX Feb 26, 2013
  •   4.0
      –   Steven S., Austin, TX Feb 26, 2013
  •   5.0
    "My services were take care of promptly"   –   Linda P., Georgetown, TX Feb 26, 2013
  •   5.0
      –   Angela D., Austin, TX Feb 26, 2013
  •   4.5
      –   Canaan H., West Lake Hills, TX Feb 26, 2013
  •   5.0
      –   Cynthia W., Austin, TX Feb 26, 2013
  •   4.0
      –   Chuck C., New Braunfels, TX Feb 26, 2013
  •   5.0
      –   Melanie W., Round Rock, TX Feb 25, 2013
  •   5.0
      –   Mike B., Cedar Park, TX Feb 25, 2013
  •   5.0
    "I was very pleased with my visit and I am very happy I purchased the Mini!!"   –   Donald C., Kingsland, TX Feb 25, 2013
  •   5.0
      –   Robert H., Austin, TX Feb 25, 2013
  •   5.0
      –   Jeannene H., San Marcos, TX Feb 25, 2013
  •   5.0
      –   Steven C., Austin, TX Feb 25, 2013
  •   5.0
      –   Karen D., Lancaster, PA Feb 25, 2013
  •   4.5
      –   Michael M., Austin, TX Feb 24, 2013
  •   5.0
      –   Amy M., Austin, TX Feb 24, 2013
  •   5.0
    "This was my very first service visit (the 15,000-mile oil & filter change). There has not been one single thing wrong or needing correction on my 2012 Clubman S since taking delivery. I'm VERY happy with it!"   –   Joseph S., Austin, TX Feb 24, 2013
  •   5.0
      –   Shannon B., Round Rock, TX Feb 24, 2013
  •   5.0
    "Fast & Painless"   –   Justin V., Kyle, TX Feb 24, 2013
  •   4.5
    "I am a little disappointed that I reported the leak on my service prior to this one and nothing was found. This time they found the source."   –   Sally Q., Bastrop, TX Feb 24, 2013
  •   5.0
      –   Roy G., Salado, TX Feb 23, 2013
  •   5.0
      –   Dave S., Mc Dade, TX Feb 23, 2013
  •   4.0
      –   David J., Lakeway, TX Feb 22, 2013
  •   4.5
    "Came in without an appointment and was accomodated right away to replace a broken warranty trim piece. it took over 1 hour which is ok since I didn't have an appt, but was really a 5 min fix."   –   Jose S., Cedar Park, TX Feb 21, 2013
  •   5.0
      –   Steffany T., Austin, TX Feb 21, 2013
  •   5.0
      –   Karen P., Bryan, TX Feb 21, 2013
  •   5.0
      –   Torje S., Georgetown, TX Feb 21, 2013
  •   4.0
      –   Amy B., Macon, GA Feb 21, 2013
MINI of Austin 7113 McNeil Drive Austin , TX 78729 Sales: (512) 410-2734